SHIPPING POLICY
PLEASE ALLOW UP TO 3-5 BUSINESS DAYS TO PROCESS YOUR ORDER.
We ship Monday through Friday. No shipping is done on the weekends! Orders placed after 1pm (EST) will be processed the next business day.
All orders are shipped USPS and international orders are shipped USPS International.
Once you have the tracking number please allow 24 hrs for it to enter the carrier’s system and update.
We strive to uphold the highest levels of quality customer service. It is our ultimate goal at KITE BUM™ to create life-long customers and we will do everything in our power to ensure that your experience with us is one that makes you want to shop with us again and again!
Standard Domestic Shipping
For standard domestic shipping, please allow 3-5 business days for us to process and ship your order. Once your order has been shipped, you will receive an email with your tracking number to monitor your shipment.
Typically, it will take 5-7 business days from the ship date for your package to arrive.
International Shipping:
USPS International Economy - Cost is calculated at checkout (varies between item purchased and destination).
Please note: KITE BUM™ does not cover custom duties and taxes.
A customs tax is a tariff or tax imposed on goods when transported across international borders, it is a fee from the foreign country
rather than KITE BUM™.
International Customs:
You are responsible to know the import regulations for your country. Please research to ensure that they are legal for importation PRIOR to ordering. Once the order has left our premises, we cannot be held responsible for customs delays.
Most countries will have no trouble, but we post this disclaimer in the off chance that there is an issue.
If by chance, the order is returned to us, and you wish to have a refund then we will do so only after we have received the goods back.
The refund will be calculated as Total cost less shipping and a 15% restocking fee for a total of an 85% refund not including shipping.
We provide tracking information for all orders so please be diligent and keep track of your orders' progress through the mail system.
We do not have a reship policy. We do assume that all clients are aware of their own countries' laws and therefore you are responsible for dealing with your countries' customs.
Please know your own import regulations before ordering. It is your responsibility. If customs does not return the products to us we cannot issue the 80% refund to you. If your order is denied entry into your country, we strongly advise attempting to have the items sent back to us and we will refund your order less shipping and a 20% restocking fee.
What should I do if I received an email that my order was delivered, but can’t find it?
If you have received notification that your order has been delivered, but you are unable to locate it, we ask that you wait 24-48 hours before reaching out. It is likely the courier service may have scanned the package as “delivered” during the transfer of the package from their facility to their trucks.
If you are still unable to locate your order, you will need to contact the courier and file a claim for your missing package.